Sales, Returns, and Cancellation Policy

Sales Tax  |  End Users  |  Cancellations  |   Returns  | Out of Stock  |  Prices

License Agreement:

Please review the License Agreement before ordering the software. The purchase and use of Maptitude is subject to the terms and conditions found in the License Agreement (http://www.caliper.com/PDFs/MaptitudeLicenseAgreement.pdf). BY ORDERING THE SOFTWARE, LICENSEE AGREES TO BE BOUND BY THE TERMS AND CONDITIONS OF THE LICENSE AGREEMENT

Sales Tax:

In addition to the price of your purchases, Caliper Corporation will charge you sales tax based on your shipping address and the sales tax rate in effect at the time your order is billed.

The buyer will pay any applicable taxes, including sales, use, personal property, value-added, excise, customs fees, import duties or stamp duties or other taxes and duties imposed by governmental entities of whatever kind, including penalties and interest. Sales and use tax and VAT are the responsibility of the buyer and reimbursable to Caliper Corporation together with interest, if assessed by the State Department of Tax/Revenue or other government revenue body.

Applicable local tax is added for the following US states: AZ, CA, DC, FL, HI, IN, MD, MA, MO, NY, TX, & VA.

If the sales tax rate for the US state to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order is invoiced will apply. The receipt that Caliper Corporation mails to you will include any applicable sales tax.

Tax-Exempt Orders

If you wish to place an order on behalf of a tax-exempt organization or individual, please call Caliper Corporation Sales at 617-527-4700. Be prepared to provide proof of state tax-exempt status for the state where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate. Caliper Corporation does accept US federal tax exemption certificates.

Sales to End Users Only:

Caliper Corporation sells and ships products to end user customers only. You must contact Caliper Corporation directly at 617-527-4700 if you need to purchase for resale. Caliper Corporation reserves the right to refuse or cancel your order if Caliper suspects you are purchasing for resale without prior written permission from Caliper Corporation.

Cancellation Policy:

Once a purchase has been prepared for shipment, it may not be changed or canceled.

Orders are subject to acceptance by Caliper Corporation. Caliper Corporation reserves the right, in its sole discretion, to refuse or cancel any order and to limit order quantity. Caliper Corporation may require additional qualifying information prior to accepting or processing any order.

Returns:

The Buyer may return most new items sold and fulfilled by Caliper Corporation within 30 days of delivery for a full refund. Caliper Corporation does not pay the return shipping costs unless the return is a result of our error. Items should be returned in their original product packaging. Returns received by Caliper Corporation after 30 days from the date of purchase will not be refunded. Caliper Corporation does not charge restocking or other fees.

Receiving Refunds:
Caliper Corporation will initiate a credit to the Buyer using the refund function of the Google Checkout Service typically within three (3) business days, excluding US federal holidays, of receiving a return. The Buyer's request for a refund is initiated upon receipt of a return by Caliper Corporation and upon confirmation by Caliper Corporation of software license deactivation. This 3 day period does not include delays caused by banks, as each bank's turn-around time is different. All refunds are subject to the Caliper Corporation Sales Policy, Return/Cancellation Policy, and Shipping Policy.

Out of Stock:

Very occasionally, an item is out of stock or backordered. This means we have run low or out of stock on this particular item and are unable to ship at the present time. You will not need to re-order the item. We will keep this item on your present order and when it arrives, will ship this to you.

Prices:

PRICES ARE IN U.S. DOLLARS and do not include tax or shipping. Prices are subject to change. Caliper Corporation reserves the right to change prices for products displayed at any time and particularly to correct pricing errors that appear.