Caliper Employment Opportunities

Now is the time to join Caliper in building a better tomorrow. If you thrive on being challenged and using your expertise to imagine, innovate and explore, then Caliper Corporation in Newton MA, is the place for you! Here, the best and brightest experts in transportation planning, traffic simulation, and GIS/mapping create cutting-edge software to solve some of the world’s toughest problems. Realize your potential today. Join us and you’ll find endless learning opportunities, a culture committed to driving innovation, and a friendly and respectful work environment.

We’re looking for the most talented people to join us at our Boston area headquarters. Interested in joining our team? We're hiring for the specific positions below and we are always looking for staff with skills and experience in one or more of the following roles: Software (GIS) Support, Software (GIS) Sales/Marketing, Technical Documentation Writer (GIS Software), Demographer/Statistician, Database Developer.

About Caliper Corporation

Caliper is a privately held corporation and is a leading developer of mapping, redistricting, transportation, traffic simulation, and GIS software. Caliper is the creator of TransCAD Transportation Planning Software, TransModeler Traffic Simulation Software, and Maptitude Geographic Information System Software packages. Caliper is also a highly regarded consulting and R&D provider offering professional services in quantitative management consulting, transportation, and decision support systems.

CaliperCaliper's software applications are being used by more than 100,000 users around the globe and are making businesses and governments Calipermore efficient and effective. Founded in 1983, Caliper is recognized worldwide as a leader and innovator in the development of transportation analysis and GIS software.

Caliper

Technical Support Specialist

Full-time position at our headquarters: 1172 Beacon Street, Newton MA 02461 USA

Description:

Caliper is seeking technical staff to provide support to users of our mapping, redistricting, transportation, traffic simulation, and GIS software. The primary responsibility of this position is to provide customer service. The candidate must communicate directly with customers, resolve their questions, process their requests, uncover and understand unspoken needs, and provide expert advice about the software’s features and capabilities. The guiding purpose is to help customers achieve success with the software..

Qualifications:

  • A GPA of 3.5 or above
  • A visa to work in the USA
  • Knowledge or familiarity with GIS, CAD and/or similar analytic/technical software
  • Ability to self-teach new software and technologies
  • Outstanding interpersonal communication skills
  • Outstanding problem-solving skills
  • Desire to achieve customer satisfaction through attention and dedication to customer needs
  • Major in geography, urban planning, business administration, or similar disciplines
  • Strong computer skills and ability to learn new skills quickly
  • Phone or customer service experience
  • Ability to effectively communicate verbally and via email
  • Ability to work on long-term projects with consistency and enthusiasm
  • Ability to multi-task and switch between projects as needed to meet changing priorities
  • Excellent grammar and spelling and strong attention to detail
  • Ability to work independently and as part of a team to reach goals

Responsibilities:

  • Answer incoming phone calls to the technical support hotline
  • Respond to emails through the technical support customer-relations-management (CRM) system
  • Achieve expert-level proficiency with the software product itself
  • Research any elements of customer inquiry that are unknown
  • Work in coordination with Sales and Accounting departments to help resolve issues with licensing, delivery, and deployment of software licenses
  • Work in coordination with Software Development department to investigate and solve technical problems with the software
  • Achieve customer satisfaction through communication and action that is delivered promptly and thoroughly
  • Manage multiple inquiries simultaneously
  • Achieve expert-level proficiency with CRM system
  • Author bug reports
  • Review and test software updates
  • Contribute to content for promotional material and/or web site

Caliper Corporation is an equal opportunity employer. Candidates should respond only by email by sending resumes to jobs@caliper.com.
Posted: 2019-10-28