Common Installation Issues and Solutions

For the majority of Maptitude users, installing the software is straightforward and should be done automatically after download. However, there are occasionally problems and this article goes over identifying those problems and ways to solve them.

Table of Contents

Downloaded files have been corrupted by antivirus software

IT privileges do not allow the install of the software

You are trying to install on a Mac

No Country Package was installed

Installing the 32-bit version of Maptitude

Corrupted Installation Files 

Maptitude is installed by downloading the files to a separate download folder and running the installation from there. Sometimes, an overactive antivirus can flag these files and delete or change some of them. This can result in the failure of the installation.

Antivirus issues are discussed in their own antivirus and firewall issues article.

Insufficient User Privileges

A lot of organizations limit the changes a user can make to their own computer as a security provision. They do this by only allowing certain privileges to certain users and a common setup is to limit installation privileges to an administrator account.

If you try to install the software but your user account was not set up to allow this you will receive an error message indicating that you do not have the correct privileges, such as the below:

Common Installation Issues and Solutions. Administrator Privileges Error Message.
Common Installation Issues and Solutions. Administrator Privileges Error Message.

The fix for this will depend entirely on how your IT infrastructure is set up so we suggest contacting your IT administrator about this. 

Installing onto a Mac

Please see the Maptitude System Requirements article for more information on using Maptitude on a Mac.
No Country Package was installed with the software 

If you get the below error saying that no Country Package was installed with the software, you can find help for this in the “No Country Package” error article

Common Installation Issues and Solutions. No Country Package Error Message.
Common Installation Issues and Solutions. No Country Package Error Message.


Installing on a 32-bit machine

The 32-bit version of the Maptitude software has been removed from Maptitude 2020 and later. If you attempt the installation on a machine running 32-bit Windows, you will see an error message that you need to be running 64-bit Windows.

We recommend running Maptitude in a 64-bit environment. However, if you require 32-bit Maptitude, please see the 32-bit Maptitude article..

 

 

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