For the majority of Maptitude users, installing the software is straightforward and should be done automatically after download. However, there are occasionally problems and this article goes over identifying those problems and ways to solve them.
The common issues break out into three main categories:
- Downloaded files have been corrupted by antivirus software
- IT privileges do not allow the install of the software
- You are trying to install on a Mac
The below sections talk about how to identify these issues and what to do about them.
Corrupted Installation Files
Maptitude is installed by downloading the files to a separate download folder and running the installation from there. Sometimes, an overactive antivirus can flag these files and delete or change some of them. This can result in the failure of the installation.
Antivirus issues are discussed in their own article: Antivirus and Firewall Issues
Insufficeint User Privileges
A lot of organizations limit the changes a user can make to their own computer as a security provision. They do this by only allowing certain privileges to certain users and a common setup is to limit installation privileges to an administrator account.
If you try to install the software but your user account was not set up to allow this you will receive an error message indicating that you do not have the correct privileges, such as the below:
The fix for this will depend entirely on how your IT infrastructure is set up so we suggest contacting your IT administrator about this.
Installing onto a Mac
If you try to install Maptitude directly onto your Mac while running an Apple OS you will not be able to.
Maptitude is a Windows software, but it can still be installed on a Mac if you run Windows virtualization software.
Most Macs purchased in the last several years will have an Intel CPU, and you can use virtualization software such as VMWare Fusion or Parallels Desktop to run Windows, or indeed you can also boot up your machine natively in Windows using Apple's Boot Camp software. Any of these solutions works very well for running Maptitude.
With any of these options you would need to have a Microsoft Windows license. Apple's Boot Camp is free with the Mac OS, but VMWare and Parallels are commercial products.
In addition to Maptitude licenses being able to run on Intel chip Apple Macs with Windows, Maptitude can be enabled to run on Apple Mac ARM M1/M2 chips with Windows, or on a Surface Pro with an ARM chip. Please contact Sales for the ARM enabled version.
No Country Package was installed with the software
If you get the below error saying that no Country Package was installed with the software, you can find help for this in its own article here.
Installing on a 32-bit machine
The 32-bit version of the Maptitude software has been removed from Maptitude 2020 and later. If you attempt the installation on a machine running 32-bit Windows, you will see an error message that you need to be running 64-bit Windows.
We recommend running Maptitude in a 64-bit environment. However, if you require 32-bit Maptitude, please see the following article.